DTS Sliding Gate Motor Troubleshooting Guide

Here is the troubleshooting guide for DTS Gate Motors (DTS Expert 500 / Elite 600) as per the provided PDF:

When pressing the remote transmitter or manual push button the gate operator will not respond at all (Page 13):

Transmitter battery flat: Replace transmitter battery.
Transmitter or manual push button is physically damaged: Check with the supplier.
Transmitter has not been programmed into the receiver memory or the manual push button is not connected to the PCB or push button: Follow the receiver setup instructions. Check wiring between PCB and push button.

When pressing the remote transmitter, the PCB gives 3 beeps and does not move but the 12v 7AH battery is OK (Page 13):

The override reed switch in the gearbox is faulty or failing to make the connection between PCB and reed switch or the magnet in the override door is missing: Replace the reed switch and or the magnet. (For short-term solution, bridge out the two pins on the PCB where the reed switch wires should go).

PCB responds but the gate will not open (Page 13):

Condominium/loop option is not activated, and the battery has reached its low level (9.5Volt): Check the household main supply, the transformer or Power Supply Unit and all related cabling.

PCB responds by giving 4 very quick 100ms beeps but will not open (Page 13):

The motor is in holiday lockout: Press and hold the pedestrian remote or manual push button connected to PT on PCB for approximately 13 seconds until PCB gives 5 long beeps.

PCB responds by giving 4 200ms beeps but no movement (Page 13):

Motor/Load fuse is faulty, motor brushes not contacting the armature or the battery is disconnected: Replace the fuse. Repair or replace (if shorter than 7mm) motor brushes. Re-connect battery.

Charge rate drops to +-7 volt (Page 13):

12 Volt aux. outputs of 500m/Amps have been exceeded: Remove some of the auxiliaries. (Can connect them to the battery directly)

Before operating, the unit gives two 2beeps on opening but not on closing (Page 13):

The primary supply has failed, and the unit is running on battery reserve: Check the household main supply, the AC transformer or DC Power Supply Unit and all related cabling.

The gate opens but will not close (Page 14):

The primary supply has failed, and the unit is running on battery reserve with the condominium/loop option selected and it has reached its low battery limit (9.5Volt): Check the household main supply, the transformer or PSU and all related cabling.

The gate will not activate when pressing TEST/SET and gives a 3-second beep (Page 14):

Safety infra-red beams are obstructed, or the beams equipment/cabling are faulty or incorrectly wired: Clear obstruction, repair or replace safety infra-red beams equipment/cable, and fix incorrect wiring connections.
There are no beams fitted and the CMN & N/C at S/BEAM are not bridged: Connect a bridge between CMN & N/C at S/BEAM.

The gate when closing stops and reverses or when opening stops OR Gate runs a short distance and stops (Page 14):

The unit is sensing an obstruction: Clear obstruction or adjust load sensing.
The infra-red beam has been triggered: Clear obstruction.
Another trigger has been received by the control card: Check with other operators on the system.
The encoder is faulty: Turn the ring magnet on the motor by hand: if no activity on the encoder LED, contact the supplier. (Check that the PCB is fitted correctly)

Please note that this is a summary of the troubleshooting guide. For detailed instructions and safety precautions, refer to the original manual found below.

Still, struggling with your gate motor after following these instructions? Contact Pro Gate Motor today and get help today from a trusted partner in your area!

Audio Indications Warnings and Beep Code Diagnosis (Page 10):

One continuous beep: PCB is damaged, replace PCB.

One 1.5-second beep: “Party mode” has been activated.

One 2-second beep: Factory defaults have been set or beams are incorrectly wired or faulty when programming the motor, or runtime was aborted for whatever reason.

One 3-second beep: Holiday lockout mode has been activated, or gate triggered when motor is in 3-minute overload lockout, or check beam condition or no bridge between CMN & Beam N/C.

Two 400 ms beeps: Run time programming (calibrating) has been successful.

Two 1-second beeps: Pedestrian mode was activated, or no AC power is present, running battery power only.

Three 200ms beeps: Battery power is too low, or override function is open or faulty.

Four 100ms beeps: The motor is in holiday lockout.

Four 200ms beeps: Check motor/load fuse (25amp), check motor brushes and armature, PCB reader not picking up Magnet on motor.

Five 1 second beeps: Holiday lockout mode has been de-activated.

Twenty 100ms beeps: Motor has stalled or overloaded, then check the following points: 1) Gate pulling force (should not exceed 12.5kg), 2) Load pot is set too low (Turn pot completely clockwise), 3) Battery voltage under load (12volt) (Not connected), 4) Gearbox gearwheel.

For safety reasons, it is recommended that infra-red beams are installed for all gate motor installations.

Original Troubleshooting Manual

Please remember that this is a summary of the troubleshooting instruction found in the installation guide. For detailed instructions and safety precautions, always refer to the original manual.

Still, struggling with your gate motor after following these instructions? Contact Pro Gate Motor today and get help today from a trusted partner in your area!

DTS Sliding Gate Motor Troubleshooting Guide and Beep Code Diagnosis