ET 500 Gate Motor Troubleshooting Guide
Displayed On Screen | Definition | Solution |
AC mon disabled | AC power monitoring disabled by the installer | Only use when installing a separate charger system |
Address used <NO replace YES> | Selected address is already used by another remote, would you like to replace it? | If yes is selected, the new code will overwrite the current code in memory |
Alarm Activated | The alarm output has been activated | Clear alarm condition |
Aux voltage high | Auxiliary 12v output is too high | Hardware error or external connection supplying higher voltage |
Aux voltage low | Auxiliary 12v output is too low | Hardware error or external connection drawing too much current |
Backing Off | Motor backing off slightly after overload to prevent gear system jamming up | Remove physical obstruction |
BAT voltage high | The battery voltage is out of specification – too high | Most likely due to a charger fault external connection supplying higher voltage |
Battery short | There is a short on the battery output | Faulty battery or battery wiring |
Beam interrupted | Gate action caused by the beam being interrupted | Clear gate area to close gate |
Brown out Reset | Processor reset due to low supply voltage | Check power supplies for low power failings |
Charg supply low | The supply voltage is too low for the charger to operate correctly | Charger requires a minimum of 16V primary supply |
Charger disabled | Charger disabled by the installer | Change if necessary |
Check beams | Possible error on the beam circuit preventing gate auto-close in PED mode | Clear gate area, repair beams or beam wiring |
Close Run Ovload | A current overload occurred during the full speed portion of travel while the gate was closing | Remove physical obstruction |
Close Slo Ovload | A current overload occurred during the crawl portion of travel while the gate was closing | Remove physical obstruction |
Close Stall(enc) | The gate stalled (encoder counting no longer detected) while closing | Remove physical binding |
Collision Lckout | More than 4 collisions detected in a row, 10s timer prevents subsequent triggers | Remove physical obstruction |
Condominium Mode Lock not allowed | Holiday lockout not allowed in Condominium mode | Change BT mode to a mode that allows holiday lockout |
Crawl distance = 0mm | Crawl distance is the distance the gate runs as slow speed at either end, longer crawl improves safety | Use longer crawl distances for heavier free moving gates |
Enable beam for auto-close | auto-close cannot be used without beams | This is for safety, an IEC requirement |
Encoder error | There was an error detecting the motor encoder | Ensure control card and ring magnet are securely fastened |
Erase address Comms Error | No data seen on RF | If persistent, bring control card in for repair |
Erase ALL Comms Error | An error occurred when trying to communicate to the receiver module | If persistent, bring control card in for repair |
PSU voltage high | The PSU supply voltage is out of specification – too high | Check mains input is < 245Vac |
QC test passed | Quality Control test was passed | Continue to use system as per normal |
Ramp Open Stall | The gate stalled while ramping up in the open direction | Remove physical obstruction |
Remote not Learnt | Learning error | Check that you are using a matching frequency ET Blue or ET BLU MIX transmitter that is functional |
Restore settings | Backed up settings were restored | Refer to Page 30 |
Run-time NOT set | Please perform a runtime setup before attempting to run the gate | Refer to Page 18 |
Finding limit | Gate is closing looking for the closed limit | Allow gate to continue all the way closed |
Set Limit before Ped distance | The PED distance cannot be set before the runtime setup has been completed | Refer to Page 18 |
Signal: Not recognised | Unknown ET Blue or BluMix TX detected | Program the remote button into the receiver memory. Refer to Page 22 |
Software Reset | Processor reset due to a software command | Continue scrolling through log |
Standby | Motor in standby, everything operating normally | Continue to use the system as normal |
TRAP Reset | Processor reset due to a software error | If persistent, bring control card in for repair |
TX already in memory | Remote already in memory, button learnt but at a different address | Each remote can only occupy 1 memory address |
Watchdog Reset | Processor reset due to a software error | If persistent, bring control card in for repair |
PSU voltage high | The PSU supply voltage is out of specification – too high | Check mains input is < 245Vac |
QC test passed | Quality Control test was passed | Continue to use system as per normal |
Ramp Open Stall | The gate stalled while ramping up in the open direction | Remove physical obstruction |
Remote not Learnt | Learning error | Check that you are using a matching frequency ET Blue or ET BLU MIX transmitter that is functional |
Restore settings | Backed up settings were restored | Refer to Page 30 |
Run-time NOT set | Please perform a runtime setup before attempting to run the gate | Refer to Page 18 |
Finding limit | Gate is closing looking for the closed limit | Allow gate to continue all the way closed |
Set Limit before Ped distance | The PED distance cannot be set before the runtime setup has been completed | Refer to Page 18 |
Signal: Not recognised | Unknown ET Blue or BluMix TX detected | Program the remote button into the receiver memory. Refer to Page 22 |
Software Reset | Processor reset due to a software command | Continue scrolling through log |
Standby | Motor in standby, everything operating normally | Continue to use the system as normal |
TRAP Reset | Processor reset due to a software error | If persistent, bring control card in for repair |
TX already in memory | Remote already in memory, button learnt but at a different address | Each remote can only occupy 1 memory address |
Watchdog Reset | Processor reset due to a software error | If persistent, bring control card in for repair |
ERROR: BAT voltage too high | BAT voltage high error. (when trying to run gate) | The BAT voltage is too high and may cause damage to the motor drive circuitry |
ERROR: No PSU or Battery | Only low current power supply available. No PSU or battery attached | Check wiring |
ERROR: PSU voltage too high | PSU voltage high error. (when trying to run gate) | The PSU voltage is too high and may cause damage to the motor drive circuitry. Check 220Vac supply |
ERROR: RF comms | No data seen on RF | If persistent, bring control card in for repair |
Factory Reset | A factory reset was performed | Reconfigure control card programming and setup |
Find Limit | The gate is searching for the limit | Allow gate to continue all the way closed |
Finding closed limit | Gate is running slowly to the closed limit | Allow gate to continue all the way closed |
Flash mem error Reprogram board | Flash memory corrupt, reprogram the board | Bring control card in for repair |
Gate re-profile required | The gate run-time setup needs to be re-done | This is required when changing parameters that affect how the gate runs and hence the overload sensing |
Holiday LOCKED | Holiday Lockout enabled | Deactivate as per page 43 |
IEC Mode Error No Beams | IEC mode has been enabled but there is an error | Beams have been removed after enabling IEC mode, repair beam circuit |
Still, struggling with your gate motor installation after following these instructions? Contact Pro Gate Motor today and get help today from a trusted partner in your area!
ET 500 Gate Motor Troubleshooting Videos
ET 500 Gate Motor Troubleshooting Manual PDF
Below you will find a link to the Troubleshooting Manual that can be found on page 49, 50 and 51 of the Installation Manual
ET 500 Gate Motor Installation Manual with Troubleshooting Manual PDF
Still, struggling with your gate motor installation after following these instructions? Contact Pro Gate Motor today and get help today from a trusted partner in your area!
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